A rate card is a named set of call prices, one line per call type. Attach it to a customer, a service type or a single service, and PracBill uses it to price that traffic.
Rates hang off call types (Telco → Call Types), which classify each call record by its destination pattern. Make sure your call types exist before you build a rate card.
¶ Create a rate card
- In the sidebar open Telco, then click Call Rates.
- Click Create.
- Enter a Name, for example Standard Business Rates.
- Choose the Billing Increment: Per Second, 30 Seconds or 1 Minute. Calls are rounded up to this increment before pricing.
- Click save. The page reloads with a Call Rates table underneath.
- Click + to add a rate line.
- In the new line, enter a Name, choose the call type under Detail, then enter the Per Min price (ex GST) and any Flagfall. Repeat for each call type, then click save again.
¶ Rate line settings
| Column | What it does |
|---|---|
| Per Min | Price per minute, applied in the billing increment you chose. |
| Flat Price | Toggle to charge one fixed price per call instead of per minute. |
| Flagfall | Fixed connection fee added to every call. |
| Free Minutes | Minutes at the start of each call that aren't charged. |
| Min Cost / Max Cost | Floor and ceiling for the price of a single call. |
| Min / Max Call Pack | Only rate this line when the customer's call pack usage is inside these limits. Disabled by default. |
International Markup Percent (General Information) prices any international call that has no matching rate line: cost price plus this percentage. 0.00 turns it off. Enter whole numbers: 27.5 for 27.5%.
¶ Which rate card wins
PracBill checks for a rate card in this order and uses the most specific one it finds:
- Service custom rate
- Customer custom rate
- Service type default
- Department default
- Global default
For international calls, if several lines match a number PracBill uses the one with the longest matching prefix. See Call rating.
Next: add a service to a customer.